SHIPPING POLICY

At PetfectBond, we know your pets can’t wait to enjoy their new goodies! We are committed to shipping your orders quickly, safely, and transparently.

  Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing may take up to 5 business days.

  Shipping Methods & Delivery Times

We offer worldwide shipping via reliable carriers. Delivery times depend on your location:

Region Estimated Delivery Time Notes
United States & Canada 7–15 business days Standard shipping; faster options may be available at checkout
United Kingdom & Europe 8–16 business days Includes customs processing
Australia & New Zealand 8–18 business days Includes customs processing
Other International Destinations 10–20 business days Customs delays may extend delivery

Note: These are estimated delivery times. Delays may occur due to customs inspections, holidays, extreme weather, or courier issues beyond our control.

  Shipping Costs

  • Shipping costs are calculated at checkout based on weight, dimensions, and destination.

  • Free shipping promotions (if offered) will be clearly displayed at checkout.

  Order Tracking

  • Once your order ships, you’ll receive a tracking number via email.

  • Tracking links allow you to monitor your order in real-time from dispatch to delivery.

  • If your tracking information does not update, please contact us at support@fureverfriends.com.

  Lost, Damaged, or Delayed Packages

  • If your order is lost or arrives damaged, please contact us within 7 days of delivery.

  • We will work with the carrier to replace the item or issue a refund as quickly as possible.

  • For international orders, customs delays are sometimes unavoidable. If your package is held by customs, we will provide guidance to help resolve the issue.

🌍 Customs, Duties & Import Taxes

  • International orders may be subject to customs duties, import taxes, and fees levied by the destination country.

  • These charges are the responsibility of the customer and are not included in the item price or shipping cost.

  • Please check your local customs policies before placing an order.

  Shipping Restrictions

  • Some remote locations may have limited shipping options.

  • Hazardous or oversized items may have special shipping requirements; these will be noted on the product page.

  Questions About Shipping

If you have any questions or concerns about your order, shipping, or delivery times, reach out to us anytime at:
  support@PetfectBond.com

We’ll make sure your pet’s goodies arrive safely and promptly!